Your sales team is losing deals
on WhatsApp right now.
Conversations shouldn't live on personal phones. When a rep is sick, on leave, or quits — those leads and deal context shouldn't disappear with them.
BrilDesk is the WhatsApp shared inbox that lets your whole team reply from one number without stepping on each other — with smart routing, pipeline tracking, and a real-time dashboard so managers always know which rep is handling which deal.
Free during beta · 5-minute setup · No credit card required
The difference is night and day
See what changes when your sales team moves from personal WhatsApp chaos to a shared inbox.
Without BrilDesk
Leads message at 10pm — nobody replies until morning. They already bought from your competitor.
Your top rep quits. 6 months of WhatsApp conversations disappear with their phone.
A hot deal goes silent. Your manager doesn't know until the monthly review.
Two reps respond to the same lead with different prices. The customer screenshots it.
With BrilDesk
Every message hits a shared inbox. The on-duty rep gets it instantly — even at 10pm.
Rep leaves? Every conversation stays in BrilDesk. The next rep picks up with full history.
Manager sees every deal in a pipeline view. Stuck deals get flagged before they die.
One conversation, one assigned rep. No double-replies, no pricing confusion.
5 min
Setup time
0
Messages lost
3–50
Reps per team
3 regions
India, Dubai, SE Asia
Sound familiar?
If your sales team shares a WhatsApp number, you're living these problems every day.
Leads go cold in minutes, not days
A WhatsApp inquiry comes in at 9pm from a real estate buyer ready to book a site visit. Your sales WhatsApp is on one rep's personal phone. They're asleep. By morning, the buyer visited a competitor's project.
The average WhatsApp lead goes cold in under 30 minutes. If your team takes 4+ hours to reply, you're losing 60%+ of inbound interest.
With BrilDesk: Every message routes to the available rep instantly — no single point of failure.
Your manager is flying blind
Your sales manager asks “How many deals are we working?” The answer is buried across 5 reps' personal WhatsApp chats. Nobody has a real number. Nobody knows which deals are stuck.
Without pipeline visibility, managers can't coach reps, can't forecast revenue, and can't spot stuck deals until it's too late.
With BrilDesk: Real-time dashboard and pipeline view — every conversation tagged, every deal tracked.
When a rep leaves, your deals leave too
Your best closer puts in their notice. They had 40 active conversations on their personal WhatsApp. Those relationships, that context, that deal history — gone overnight.
In industries with high sales turnover (real estate, insurance, education), this happens every quarter. Each time, you restart from zero.
With BrilDesk: Conversations belong to the business, not the rep. Full history stays with you forever.
How BrilDesk works for your team
Purpose-built for sales workflows — not support tickets, not broadcast campaigns. Every feature exists to help your team close more deals on WhatsApp.
One number, one inbox, zero chaos
Your entire sales team works from a single WhatsApp Business number — but every conversation is organized, assigned, and visible. No more "who's handling this?"
For example: A D2C brand with 8 sales reps manages 200+ daily WhatsApp inquiries from one number without a single message falling through the cracks.
The right lead goes to the right rep, automatically
Set rules based on geography, product line, language, or round-robin. New messages are assigned before anyone has to think about it. No cherry-picking the easy leads.
For example: A real estate company routes Hindi-speaking buyers to one team and English-speaking NRI buyers to another — automatically.
See every deal without leaving WhatsApp
Drag-and-drop Kanban board that shows every conversation as a deal. New Lead → Qualified → Proposal Sent → Negotiation → Closed Won.
For example: An education consultancy tracks 150 student applications from first inquiry to enrollment — each linked to the WhatsApp conversation.
Collaborate without the customer seeing
Tag a colleague, loop in your manager, or leave context notes on any conversation — privately. The customer only sees what you send them.
For example: A rep isn't sure about pricing for a bulk order. They @mention their manager inside the conversation. Manager approves. Rep replies — all in BrilDesk.
Know what's happening before you have to ask
See who's online, average response time, open conversations, and deals in each stage — updated live. Stop chasing reps for status updates.
For example: A sales manager notices one rep has 15 unanswered messages. They reassign 5 conversations to available reps before any lead goes cold.
WhatsApp conversations that actually reach your CRM
Every conversation, every deal stage, every note — synced to your CRM automatically. No more copy-pasting from WhatsApp to a spreadsheet.
For example: Close a deal in BrilDesk, and it shows up in your HubSpot or Zoho pipeline within seconds — with the full conversation attached.
Built for the industries where WhatsApp is the sales channel
BrilDesk isn't a generic tool. It's built for teams where deals happen in WhatsApp — and losing a conversation means losing revenue.
Real Estate
Manage property inquiries from 10+ projects on one WhatsApp number. Route buyers by project, track site visit bookings, and never lose a hot lead.
Key pain: Multiple projects, high lead volume, time-sensitive buyers who won't wait.
Education & Ed-Tech
Handle student inquiries from course pages, track applications from first message to enrollment, and let counselors collaborate on complex cases.
Key pain: Long decision cycles, multiple touchpoints, parent + student conversations.
D2C & E-Commerce
Turn WhatsApp from a support channel into a sales channel. Route product inquiries to the right specialist, upsell with conversation context.
Key pain: High volume, need to move fast, often confuse support and sales.
Financial Services & Insurance
Manage policy inquiries with compliance-friendly team visibility. No conversations on personal phones. Full audit trail.
Key pain: Compliance requirements, audit trail needs, personal phone risk.
Travel & Hospitality
Handle booking inquiries across destinations, coordinate with operations teams via internal notes, and track conversion from inquiry to booking.
Key pain: Seasonal volume spikes, complex multi-party conversations.
B2B Services & Agencies
Consultancies, agencies, and SaaS resellers closing deals over WhatsApp. Route prospect inquiries to the right partner, track proposal stages.
Key pain: Relationship-driven sales, long deal cycles, account manager transitions.
Built for sales, not bolted on
Other tools are ticket-oriented — built for CSAT scores and support queues. BrilDesk is deal-oriented — built for pipeline visibility, sales team collaboration, and closing revenue.
| Feature | BrilDesk | Respond.io | WATI | Trengo |
|---|---|---|---|---|
| Built for sales | Core focus | Support-first | Broadcast-first | Omnichannel |
| Pipeline / deal view | ||||
| Smart lead routing | Rules + round-robin | Basic | Basic | |
| Per-message fees | None | Yes (markup) | Yes (markup) | Yes |
| Starting price | ~$49/mo | $79/mo | $59/mo | €299/mo |
| Setup time | 5 minutes | 30+ min | 30+ min | 60+ min |
| Real-time team dashboard | Basic | Basic | Basic | |
| Internal notes | Limited |
Set up in 5 minutes. Start closing today.
No developer needed. No complex integrations. Just connect, configure, and go.
Connect WhatsApp
Scan a QR code or enter your WhatsApp Business API credentials. BrilDesk connects instantly — no developer, no IT team.
Works with WhatsApp Business API. We help you apply if you don't have one yet.
Set Up Your Team & Rules
Invite your sales reps by email. Set up routing rules by geography, language, product, or round-robin. Use pre-built templates.
Pre-built templates for common sales workflows — customize in minutes.
Start Selling as a Team
Every new WhatsApp message lands in your shared inbox, routed to the right rep. Managers see everything in the dashboard.
Your customers still see your WhatsApp number — they never know you're using BrilDesk.
Built by engineers who've shipped for 120+ companies
BrilDesk is built by Brilworks — a product engineering team with a 98% project success rate, 17,000+ hours delivered, and clients across 15+ industries in India, Dubai, and Southeast Asia.
120+
Projects delivered
98%
Success rate
17K+
Hours shipped
5.0
Clutch rating
Pricing that won't punish you for growing
Unlike tools that charge per message or per conversation, BrilDesk charges a flat per-seat fee. Send 100 messages or 10,000 — same price.
~$49/seat/mo
Everything included. No hidden fees.
- Shared inbox, smart routing, pipeline view
- Real-time dashboard & internal notes
- CRM sync (HubSpot, Zoho, more coming)
- Unlimited messages & conversations
- No per-message markup. No conversation limits.
Beta: Free for early teams
Join now and lock in early-adopter pricing at launch. Limited spots — we're onboarding teams in batches.
Frequently asked questions
Everything you need to know before getting started.
No. Your customers message your WhatsApp Business number as usual. They see your business name, profile picture, and messages — BrilDesk is completely invisible to them. It's your team's back-office layer.
Yes, BrilDesk works with the official WhatsApp Business API (Cloud API). If you don't have one yet, we'll help you apply through Meta — it usually takes 24-48 hours. We handle the technical setup.
Yes. BrilDesk has a mobile-friendly web app that works on any phone browser, and a native mobile app is coming soon. Your reps can respond from desktop or phone — whatever they prefer.
New conversations that come in after you connect will appear in BrilDesk immediately. We're working on a conversation import feature for existing chats — beta users will get early access.
WhatsApp's multi-device feature lets 4 people use the same account, but there's no message routing, no conversation assignment, no pipeline view, and no management visibility. Everyone sees everything — and nobody is responsible for anything. BrilDesk adds the sales workflow layer that WhatsApp doesn't have.
Yes. All messages are encrypted in transit and at rest. We use the official WhatsApp Business API — no unofficial hacks, scrapers, or browser automation. Your data never leaves our secure cloud infrastructure, and we never read your conversations.
Everything — shared inbox, smart routing, pipeline view, dashboard, internal notes, and CRM sync. Beta users get full access free of charge and will be the first to lock in early-adopter pricing when we launch.
We're targeting ~$49/month per seat with simple, flat pricing — no per-message fees, no conversation-based billing traps. Beta users will get a significant discount locked in when we launch publicly.
The WhatsApp Sales Playbook
Practical guides, comparisons, and strategies for sales teams that close deals on WhatsApp.
WhatsApp Shared Inbox: What It Is and Why Your Sales Team Needs One
The complete guide to shared inboxes — what they are, how they work, and why every WhatsApp sales team needs one.
5 Signs Your Sales Team Has Outgrown WhatsApp Business App
Lost leads, no visibility, reps leaving with contacts — if these sound familiar, it's time to upgrade.
How to Use One WhatsApp Number for Your Entire Sales Team
A tactical guide to moving from personal phones to a shared team number with the WhatsApp Business API.
WhatsApp Lead Management: Stop Losing Warm Leads to Missed Follow-Ups
Data-driven strategies to capture, route, and follow up on every WhatsApp lead before it goes cold.
Best WhatsApp Shared Inbox Tools for Sales Teams in 2026
An honest comparison of Wati, Respond.io, ControlHippo, TimelinesAI, and BrilDesk.
WhatsApp CRM Integration: Complete Guide for SMB Sales Teams
Native, API, and Zapier integration patterns — plus why a shared inbox might replace your CRM.
Wati vs. BrilDesk: Which WhatsApp Inbox Is Right for Your Sales Team?
Feature-by-feature comparison — broadcast-first vs. sales-first.
The Real Cost of Sales Reps Using Personal WhatsApp for Business
Quantifying the hidden costs: lost leads, rep turnover, compliance gaps, and zero analytics.
How D2C Brands Use WhatsApp Shared Inboxes to 3x Response Speed
Order management, upsell workflows, abandoned cart recovery — the D2C playbook.
WhatsApp Sales Automation: 7 Workflows That Save 10+ Hours/Week
Auto-assign, follow-up reminders, lead qualification, and more tactical automation recipes.
Every hour you wait, another lead goes cold.
Your competitors are already replying faster. Set up BrilDesk in 5 minutes, and your team starts closing more deals today — together.
Join the Beta — It's FreeNo credit card · 5-minute setup · Cancel anytime